Meet your advisors who oversee each and every policy.

Our legal professional researches what makes your community unique.

By analyzing the association’s documents, its insurance program, and other information, the Association Risk Analyst can identify all the risks specific to your community and design insurance specifications perfectly tailored to protect any resident of the community. Once these policies are in force, annual reviews of the community’s documents will make sure any changes to community or state legal language are properly reflected on all of your policies. This analyst can also assist with clarifying maintenance responsibilities shared between you and your community leadership.

Our counselor helps find a plan to reflect what makes your assets unique.

They guide you through the challenging task of finding the insurance carrier that is right for you, then assist you with any changes, questions, or other issues you face during the life of your policy. Your insurance counselor has spent years curating the carriers and policies, one by one, making sure they have a good understanding of the needs of the community and its members, while also maintaining staff knowledgeable enough to fulfill the promises made in their policies.

Our claim specialist advocates for you.

Insurance claims at associations require difficult negotiations involving many parties, including the homeowner, the association, contractors, the homeowner’s personal insurance carrier, and the association’s master carrier. Just one uniform party can cause massive delays in the claim process. By advocating for you at every step of this process, our Association Claims Specialists guarantee that you are always treated fairly, honestly, and with respect. Most questions and concerns arise before the loss even occurs. While other companies will tell you there must be an active claim for you to be able to speak to their claim professionals, not at CAIA. Our claim specialists are available to you any time without putting a claim on your insurance history affecting your rates